Due to the subjectivity of influencer opinion and personal ownership of influencer channels & playlists, Crosshair will not issue refunds on the basis of poor song performance alone.
Our process for refunding campaign fees involves the following steps and analysis:
After the four week review period starting from the launch date of your song campaign a request for refund may be submitted if you remain dissatisfied with campaign results.
The Crosshair Music Team will issue a refund if any of the following criteria are observed:
Campaigns may be eligible for a full or partial campaign credit to submit a future campaign if they experience three or more “interested” influencers who fail to promote the track according to set platform expectations.
One Crosshair influencer promoting a song to their listed playlist or channel deems a song campaign and client ineligible for a full refund.
For any questions regarding our refund policy, please email [email protected].